Returns & Exchanges
At ADRIAN KSA, we strive to ensure your fashion experience is seamless, offering a flexible 14-day return and exchange policy for all unworn items with original tags attached. Our goal is to provide you with complete confidence in every purchase you make with us.
Initiate Your Request
Log in to your ADRIAN account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 14 days of delivery.
Prepare the Package
Place the items in their original packaging, ensuring all labels, hangtags, and protective seals are intact and the garment is in its original condition.
Schedule a Pickup
Once your request is approved, our courier partner will contact you to arrange a convenient collection time from your doorstep across Saudi Arabia.
Receive Your Refund
After our quality control team inspects the returned items, your refund will be processed to the original payment method or as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing